Call Centre Agent In Ajman, UAE

Work at Al-Futtaim is driven by the desire to make a difference and to have a meaningful contribution to enriching everyday lives. You have a chance to push the limits daily.

Al-Futtaim is a multicultural and multinational company that started on the banks of the Dubai Creek more than 8 decades ago and has expanded across 31 countries, with a portfolio of over 200 companies, and more than 42,000 employees with presence in industries ranging from automotive and retail to real estate and finance.

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Job Responsibilities

The applicant will:

  • Conduct outbound calls for service reminders or repairs through dedicated 800 lines
  • Receive bookings to load workshops in line with production attended hours and maximize opportunity for team sales
  • Communicate accurate information and cross sell existing service promotions and contribute to customers retention initiatives

Qualifications

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Successful candidates must have:

  • High School education
  • SAP and CRM knowledge is an advantage
  • Special projects as assigned.

Minimum Experience

  • Minimum 2 years work experience
  • Experience in a customer service or call center role is preferred.

 Job-Specific Skills

  • Good communication skills
  • Arabic speaking advantage but not essential
  • Time management
  • Work to deadlines
  • Can work on own initiative.
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Behavioral Competencies

  • Excellent Interpersonal Skills
  • Cultural awareness
  • A team player
  • Able to build strong relationships.

 Procedure for Application

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