Comcast has been creating incredible technology and entertainment that connects millions of people to the moments and experiences that matter most for over 5 decades. It brings together the best in media and technology by driving innovation to create the world’s best entertainment and online experiences. As a Fortune 40 leader, the firm sets the pace in a variety of fascinating businesses and creates career opportunities across a wide range of locations and disciplines. Comcast is at the forefront of change and moves at an amazing pace, thanks to her remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
This position will assist with facilitating interactions with customers in a way that is in accordance with the Company’s service delivery strategy, and suggesting information about other products/services, resolving product or service problems by clarifying the customer’s issues, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustments and following up to ensure resolution. If you share in Comcast’s passion to revolutionize industries and goal to lead the future in media and technology, then fast-forward your career at Comcast.
Benefits for new hires starts immediately upon resumption
Eligible to enroll in Medical, Dental, Vision, 401k
Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
Discounts on Comcast/Xfinity Voice, OnDemand, and Home Security Services.
Firm’s Expectations From Employees
Each Employee at all levels is expected to:
Understand Comcast’s Operating Principles; make them the guidelines for how you do your job;
Drive results and growth;
Own the customer experience-think and act in ways that put customers first, give them seamless digital options at every touchpoint, and make them promoters of the firm’s products and services;
Be an enthusiastic learner, user and advocate of the firm’s game-changing technology, products and services, especially its digital tools and experiences;
Win as a team-make big thing happen by working together and being open to new ideas;
Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs;
Respect and promote inclusion and diversity;
Do what’s right for each other, our customers, investors and the community;
Be a brand ambassador.
The applicant will:
Troubleshoot and solve customer’s problems/inquiries following established troubleshooting procedures;
Correct discrepancies on customers’ accounts and research service disruptions as necessary following established escalation procedures to expedite prompt resolution;
Communicate, engage, and provide customers with education on products and services.
Multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
Demonstrate awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
Have fundamental understanding of competitive environment and begins to position Comcast’s products positively to our customers.
Work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
Demonstrate ability to achieve established goals and performance metrics.
Be regular, consistent and punctual. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Attend training as required;
Interact with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse;
Other duties and responsibilities as assigned.
Skills & Experience
Successful candidates should have:
High School or Equivalent
Generally requires 0-2 years related experience.
Analytical, organization, conflict resolution and problem solving skills;
Good knowledge of MS Office Suite;
Excellent written and oral communication skills, particularly the ability to communicate clearly, concisely and in plain language;
Ability to work inter-dependently;
Strong negotiation and conflict resolution skills;
Excellent interpersonal skills with the ability to foster good stakeholder relationship;
A good multi-tasker with a high attention to detail;
Procedure for Application
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